Automotive Spare Parts Support Application

The project is a lightweight and dynamic mobile application that allows customers to request car spare parts through internal voice/video calls or by submitting a request. The system includes a customer file, token queue system, and a simple payment process.

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Core Features:

1.⁠ ⁠Internal Voice/Video Calling
• In-app internal audio/video calls
• No external apps
• Ability to open customer’s request file during the call

2.⁠ ⁠Simple & Fast Registration
3.⁠ ⁠Token Queue System
• Token number for customers during busy periods
• Estimated waiting time display
• Real-time updates

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Customer File System

Each customer has one file only, and inside this file each spare part request is separated.

The file includes 3 main sections:
1. Request Submission
• Customer submits spare part details (model, year, part type, notes)
2. Results Display
• Admin uploads available options (brand, price, availability)
3. Accept / Reject + Payment
• Customer accepts or rejects
• Simple payment method integrated

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Future Feature (Should be prepared for now)
• Third option: customer manually submits the spare part request (text + model + year + optional image)

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Backend & Admin Panel
• API development
• Customer file management
• Queue/token management
• Payment integration
• Admin dashboard to manage all operations

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Performance
• Lightweight
• Dynamic
• Scalable under heavy usage
• Stable communication system (voice/video)

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Integrations
• Phone number verification
• Payment gateway (Stripe / Tap / Paymob)

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Final Deliverables
• Mobile app (Android, iOS optional)
• Backend + API
• Admin dashboard
• Deployment + QA

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Please review everything and share with me:
• Your estimated timeline
• Your estimated development cost
• Any questions or clarifications needed

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