Restaurant Booking System Upgrade

I operate a small-to-medium restaurant and our current reservation tool is showing its age. The biggest headache is the booking process—especially when guests need to cancel or tweak their reservation on short notice. I need a streamlined solution that lets customers self-serve while keeping my staff fully in the loop.

What I’m after
• Friction-free online flow for new bookings, edits, and cancellations
• Real-time updates to table availability so a newly freed slot can be re-booked immediately
• Automatic confirmations, reminders, and change alerts sent through email, text messages (SMS), and, for guests who use our app, in-app notifications
• A clean, browser-based dashboard my team can open on an iPad to see every change without refreshing the page
• Simple controls to override, block, or merge bookings when unexpected situations arise

Acceptance criteria
• Guests reach a final confirmation screen (for a new booking, change, or cancellation) in no more than three taps or clicks
• All notification channels deliver within 60 seconds of the action
• Staff view updates instantly and remains fully responsive on tablet-sized screens

I’m happy if you can extend our existing PHP/MySQL setup, but I’m open to a fresh stack as long as hand-off is smooth and documentation is clear. When you reply, please outline the tech you’d use, similar projects you’ve shipped, and a realistic timeline to hit the milestones above. Let’s make reservations effortless—for guests and for us. Show More