AI-powered Telephony Platform Development

Full-Stack Platform Build (Telephony + AI + Backend + Dashboards)
Fixed Price | 6 Weeks | Agencies Only
Who This Is For
We are hiring one experienced agency or tightly coordinated team to deliver a complete, production-ready platform.
Do not apply if:
You are a solo freelancer
You cannot show similar systems already built
You cannot commit to a 6-week delivery window
Project Summary
You will build a fully integrated digital platform for a national helpline that includes:
Voice call centre (IVR-based)
WhatsApp, SMS, and chat channels
Case management system
AI-powered triage and prioritisation
Real-time dashboards
Secure cloud deployment
This must be live, stable, and in use by Week 6.
Delivery Timeline (Non-Negotiable)
Week 1–2
Infrastructure, telephony, messaging channels live
Week 3–4
Backend, case management, integrations complete
Week 5
AI features and dashboards functional
Week 6
Testing, security hardening, training, deployment
Core Deliverables
By the end of the contract, you must deliver:
Working call centre system with IVR and routing
Integrated WhatsApp, SMS, and chat support
Case management system with user tracking and referrals
AI triage, sentiment detection, and risk scoring
Real-time dashboards with key metrics
Secure deployment with backups and monitoring
Full documentation and staff training Technical Scope (Condensed)
You will handle:
Telephony: Asterisk or equivalent
Backend: FastAPI / Django or similar
Messaging: Chatwoot or equivalent
AI: NLP classification, sentiment, risk scoring
Data: PostgreSQL + dashboard tool (Metabase or similar)
Deployment: Docker-based, secure cloud setup
Budget Guidance
We are open to serious, well-justified proposals.
Expectation: $3,000 – $7,000 fixed price
Proposals far below this range will be treated as high risk
Preferred Agencies
You are a strong fit if you have:
Delivered end-to-end platforms (not just components)
Experience with telephony or call centre systems
Built AI-enabled products (NLP, classification, automation)
Worked in Africa, emerging markets, or public health systems
Screening Questions (Must Answer)
Include clear answers in your proposal:
Show 2–3 similar systems you have built
Include links, screenshots, or demos
Specify your role in each
How will you deliver this in 6 weeks?
Brief execution plan (no generic statements)
What is your proposed tech stack and why?
Who is on your team?
Roles and relevant experience
Biggest risk in this project and how you will manage it
Required Attachments
Portfolio or links to past work
Short technical approach (max 1 page)
Fixed price proposal
Automatic Disqualification
No work samples
Generic proposals
No clear timeline
Unrealistic pricing
How We Will Evaluate
Technical approach (clarity and realism)
Proven experience with similar builds
Strength of team
Value for money
Context
This platform supports real users in urgent situations. Reliability, speed, and data protection matter. Show More